By adding the WooCommerce order attachment feature on the order listing page, online store owners have actually improved their site’s user experience and reduced customer queries. It is proven that such results can actually improve eCommerce sales and retention rates for your store.
Most of the time, simple product attachment plugins let you add one PDF file to the product pages. To attain amazing results, this is not enough.
WooCommerce adds an attachment to order feature, multiple attachments per product, adding attachments on the order listing page, showing/hiding attachments as per user role, and acceptance of various file types is also required. Your chosen WooCommerce extension should also have the ability to enable or disable bulk attachments, set expiry dates, and do other things.
Product Attachment for WooCommerce Plugin by DotStore does it all, and a lot more. In this article, we will tell you how to show attachments button on the order listing page. This guide will also tell you why it is a good idea to have a show attachments button on the Orders listing page.
Product Attachment for WooCommerce
Make the most of downloadable/viewable attachments like user guides, quality certificates, technical descriptions to impress potential customers and drive informed decision-making.
How to Show Attachments Button on the Order Listing Page?
To begin with, you need a reliable and feature-rich plugin for this purpose. WooCommerce, by default, doesn’t let you show attachments button on the order page in your online store for the buyers.
While the free version of the Product attachment plugin comes with basic functionality for attaching files to products, it doesn’t have the ability to add the ‘show attachments’ button to the order listing page. For this, you will need an advanced plugin.
If you have already downloaded and activated the plugin, you must look for the name of your plugin in the WordPress admin panel and click on it. Thereafter, you will be able to follow the below-listed steps.
Alternatively, click on the live demo button on this page and make the purchase decision after trying it.
Step 1 – Plugin Settings for WooCommerce Product Attachment
In the ‘Settings’ page in the plugin dashboard, scroll down to the Order Attachment Setting. Here, you must click on the radio button ‘Enable’ for the ‘Show Attachments Button on Orders Listing Page’ option in order to show attachments button on the order listing page.
To hide it back for your customers on the orders details page, you can select ‘Disable’ as your option and save settings.
Besides enabling the Show Attachments button in the order details page, one may also do the following in settings:
- Add the name to the attachment as title
- Set who can view it as per user roles
- Set order details page title for attachments
- Enable attachments for emails
- Choose the position of the attachment button
- Show/hide it for my accounts, thank you, and downloads pages
Once you have configured the basic rules to attach file to order WooCommerce, save changes and create/modify your attachments and their visibility.
Step 2 – Adding Bulk Attachment
Go to the Bulk Attachment tab to attach file to order WooCommerce. You may add one or multiple files of various types, such as PDFs, image files, video files, audio files, external links, excel sheets, etc.
In this step, you may also choose the visibility of each attachment for the shop pages as well as emails. In the case of emails, you can even choose to attach or hide attachments from the emails as per the order status.
If you just want to send an attachment when the final purchase is made, you can set the same rules in the Bulk Attachments tab.
If you want to add attachments to the failed order or order in process, it still can be done using the product attachment plugin.
How to check if the Attachments Button on the Order Listing Page in the WooCommerce store working or not?
As you have added all needed rules and created attachments, you must be willing to see if the configuration is done correctly or not.
You can check it by opening your eCommerce store through a demo user/buyer account.
Place an order which contains products that have product attachments enabled.
Now, go to the My Account > Orders page.
In the list of placed orders, there must be a row for Attachment, and a button for viewing attachments. If so, the settings are configured successfully.
Your customers, too, will be able to see the attachments button on the order details page now. Its layout will be mobile-friendly and the appearance will adapt to the activated theme. This means, you won’t have to put any additional effort in customizing this view after adding this functionality.
Why your Online Shop must have the Show Attachments Button on Orders Listing Page?
WooCommerce add attachment to order functionality for the order details page enhances the user experience by manifolds.
Attach file to order WooCommerce Feature for Order Details Page helps your online store in multiple ways, such as:
Improved Accessibility to Information related to Purchased Products
Your shop users will be able to see all attachments for various orders they have placed in one place. It will help them find and re-access the attachments easily. So, the chances of users going through product attachments and appreciating the sellers for the same will increase.
Reduced Queries – Reduced Response Time and Quality of Support Service
As the users will have immediate access to product attachments on the order details page, the queries for your support staff will decrease too, improving their efficiency. This way, your people will be able to reply to actually-concerned new and old customers – resulting in better customer service quality and reduced wait time for the query-raisers.
The Final Word
WooCommerce Order Attachment is an essential feature for the store with high-end products or products with guides, etc. You can even WooCommerce add attachment to order the warranty cards. Also, user manual PDF for download, video explainer guide, and other types of complementary material can be added too. Showing such attachments on the order details page will be very useful for your buyers.