Try Before Buying

All our products have live demo so that our customers can check what they are buying. We advise you to properly check our plugins and ask questions on our support email, live chat, social media or blogs. Our expert support engineers are always available to answer all your questions related to our products. You can send us an email to support.store@multidots.com or submit a support ticket.

Refund Policy After Purchase

We firmly believe in and stand with our products. But like any other software, we understand that sometimes they might not work perfectly (without issues) for everyone all of the time. If you find a bug on our products that we are unable to resolve and if that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase. We will not be responsible for any issues that generate due to third party themes and plugins.

We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why.

  • We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Before requesting a refund, please open a support ticket stating your issue in details along with screenshots.
  • A license must be deactivated on the customer’s website before the refund is made.
  • Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.
  • Refunds will not be granted if you simply decide not to use the product or if the product was purchased for evaluation purposes.
  • If you only wish to try it out for evaluation, please use the product demo. For WordPress – some of the products have a free edition available which you can download and install on your site.
  • Refunds will not be granted in the case of coding conflicts that are related to any other products that are installed on your site.
  • Refunds will not be granted for the Plugin/ Theme Bundle
We will not give a refund in following situations:
  • they don’t want it after they’ve downloaded it
  • the item did not meet their expectations.
  • they simply change their mind
  • they bought an item by mistake
  • they do not have sufficient expertise to use the item
  • they ask for goodwill
Support Hours

Our general support hours are Monday to Friday, 10:00 AM to 07:00 PM (IST). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 48 hours.

Acceptance of this Policy

When you are placing an order for any of our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree to the terms and conditions.

If any of the above criteria are met, then you are eligible for a refund. Please create a support ticket and we will reply within 2 working days.

Last Updated: 18 May 2018